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HCAHPS

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    Measure SBUH
    2009-2010    		 SBUH
    2010-2011    		 NY State
    Average    		 US
    Average    		 Top 10th
    Percentile
    Nurses: How often did nurses communicate well with patients? 74% 73% 72% 76% 83%
    Physicians: How often did doctors communicate well with patients? 72% 73% 76% 80% 87%
    Hospital Staff: How often did patients receive help quickly from hospital staff? 57% 60% 57% 64% 76%
    Patient's Pain: How often was patients' pain well controlled? 67% 63% 65% 70% 76%
    Medications: How often did staff explain about medicines before giving them to patients? 56% 55% 56% 61% 69%
    Patient Rooms: How often were the patients' rooms and bathrooms kept clean? 70% 68% 67% 72% 82%
    Room Noise: How often was the area around patients' rooms kept quiet at night? 44% 42% 49% 58% 72%
    Discharge Information: Were patients given information about what to do during their recovery at home? 80% 79% 80% 82% 88%
    Hospital - Overall: How do patients rate the hospital overall? 64% 66% 60% 68% 79%
    Recommend Hospital: Would patients recommend the hospital to friends and family? 70% 71% 64% 70% 82%