Patient Portal FAQs

Answer:
Adults ages 18+ can self enroll online here with either their cell phone number or email address.

*If you are receiving an error self enrolling your contact information may not be up to date on your chart. An adult can self-enroll into the patient portal if their email and/or cell phone number is correctly added into their chart. Self-enrollment will not work if the patient doesn’t have their cell phone and/or email within their chart.

Answer:

1. Check your emails for an invitation from noreply@iqhealth.com. The subject will read “Stony Brook Invites You”
2. Press the link in the body of the email, you’ll be brought to a screen asking to answer security questions
3. After confirming your demographics, you’ll agree to the Terms of Use and Privacy Policy
4. Upon clicking “Next, Create Your Account” you’ll be able to create your login credentials

• Parent/Guardian must request proxy access to the child’s portal account. Staff members, either at an inpatient visit or ambulatory visit, can send the parent and/or guardian a proxy invitation for the child.
• Upon receiving the portal invitation for the child, from noreply@iqhealth.com the parent/guardian will need to follow the steps below:
  • Press the link in the body of the email, you’ll be brought to a screen asking to answer security questions.
  • After confirming the demographics, you’ll agree to the Terms of Use and Privacy Policy
  • Upon clicking “Next, Create Your Account” the parent/guardian will either
    •  Sign into their own portal account, if created, to link the child to their portal account. This will be one portal account with multiple profiles
    • Create a new account, with username and password, if the parent/guardian doesn’t already have their own portal account.

Answer:
Before leaving an inpatient stay or ambulatory visit the adolescent must complete the adolescent registration form. Once complete, staff will then be able to send the adolescent an invitation to their own email address. No parent access is currently available for the adolescent age group. No QR code will work for this enrollment.
Using their own email address, the adolescent will receive a portal invitation from noreply@iqhealth.com. They can follow the steps below:

1. Press the link in the body of the email, you’ll be brought to a screen asking to confirm your security questions
2. After confirming your demographics, you’ll agree to the Terms of Use and Privacy Policy
3. Upon clicking “Next, Create Your Account” you’ll be able to create your login credentials

It is important to know that a patient portal is not a full legal medical record. If you are in need of your full legal record, please work with our Health Information Management Office who can be contacted at (631) 444-1300

Key items available on your portal include:

• Request an appointment
• View upcoming appointments
• Review your medical record (not full legal record)
• View current medications and request renewal
• Lab results
• Message your provider
• Submit medical record requests/li>
• Access video education library

Answer:
Patients are able to message their providers, via secure messaging, with non-urgent questions.

To send a message:

• Click the green “Messaging” envelope on your dashboard
• Click the red “Send a Message” box
• Type in your providers last name and they will appear as a suggestion to select (do not type in Dr., only the last name is needed)
• Type your non-urgent message
• Press the red “Send” button

Answer:
If you need to renew one of your active medications you can do so by sending a request to your provider. You will follow these steps:

• Press the blue pill bottle for “Medications”
• Press the red “Renew” button
• Type in your providers last name and they will appear as a suggestion to select (do not type in Dr., only the last name is needed)
• Select the prescriptions you want to renew
• Select how you’d like to be contacted, if needed, by your provider
• Select your pharmacy
• Add additional comments, if needed
• Press the red “Send” button

Answer:
An appointment request can be sent to your provider, for non urgent matters, by doing the following:

• Press the gray “Appointment Request” calendar on your dashboard
• Type in your providers last name and they will appear as a suggestion to select (do not type in Dr., only the last name is needed)
• Select when you’d like to be seen
• Explain what the appointment is needed for
• Select how you’d like to be contacted by the office to book the appointment
• Press the red “Send Request” button

Answer:
Upcoming appointments can be viewed by pressing red and blue “Upcoming Appointments” button on the dashboard

Answer:
On the home screen, press the “Pay Your Bill” tab. You will be redirected to Stony Brook’s site to view and pay your bill. *You will need your patient account number from your paper bill to proceed

Answer:
On the portal dashboard you can search for a provider, practice, specialty, or condition treated. Navigate to the turquoise box on the left side of the screen and begin typing the care or provider you are looking for.

Answer:
A patient can sign up to receive text notifications when they have new results available. Navigate to “Text Notifications” tab on the top of the screen and input your preferred mobile number.

Answer:
We now have a full video library available for patients to explore. By pressing the yellow computer icon for “Video Education Library” you’ll be redirect to our HealthClips sites, and able to choose from many educational videos.

Answer:
Technical support is available at 877-621-8014 to reset your password

Answer:
Technical support is available at 877-621-8014 to assist with technical issues and/or questions.

Answer:
The patient portal is not a full legal medical record. If you are in need of your full legal record, please work with our Health Information Management Office

Answer:
All of our patient portals and their login pages can be found here