What is Telehealth?
What do I need for a Telehealth appointment?
How do I make an appointment?
Is there anything I should do prior to the appointment?
Will my insurance cover Telehealth visits?
What if a medical provider determines that I need in-person treatment?
Are Telehealth visits secure?
What if there are follow-up instructions?
What is Telehealth?
Telehealth provides our patients with access to our medical providers and their expertise when they are unable to make an appointment in one of our offices. The appointment with a medical provider is conducted via a video conferencing system.
What do I need for a Telehealth appointment?
Access to Microsoft Teams (See guide here).
A working email address.
A mobile device, computer or laptop with access to a camera and microphone.
How do I make an appointment?
Call (631) 444-4233 to schedule an appointment.
Prior to your visit you will receive an email with a Microsoft Teams link that brings you to your Telehealth appointment.
Is there anything I should do prior to the appointment?
Install Microsoft Teams prior to your visit. This will help to prevent any potential glitches with the system and allows you to begin your appointment on time. Due to technical limitations, online appointments cannot run past their scheduled end time and we would like to make sure that our patients are able to spend the appropriate amount of time with our medical providers.
Will my insurance cover Telehealth visits?
At this time we have received confirmation from some of our in-network insurance providers and Medicare and Medicaid, that Telehealth services using audio/video are covered during the duration of the National Emergency due to COVID-19. Services are covered by some of the payers the same way that in-person visits would be covered typically, meaning that some insurances will have co-pays and/or deductibles, and these amounts will vary by insurance and plan. Other payers may pay a reduced rate for these services. As coverage varies widely, it is essential to check with your insurance carrier.
What if a medical provider determines that I need in-person treatment?
If it is determined that you need to be seen in-person because your condition meets the criteria defined by state and federal guidelines, the provider conducting your Telehealth visit will provide you with with the necessary instructions.
Are Telehealth visits secure?
Yes. The connection with the provider is completely secure and all details pertaining to the visit will be logged into your Electronic Medical Record by the medical provider, the same way they would record the details of an in-person visit.
What if there are follow-up instructions?
It is strongly encouraged that you create an account with the Stony Brook Medicine Patient Portal. All or documents from your visit can be accessed there. This includes but is not limited to: PT exercise instructions, MRI orders, referrals, etc.