Your Questions, Answered
What information can I see on the portal?
Patients can:
- Send messages to their provider for non-urgent needs
- View allergies, current medications, problems, past procedures, patient education, patient summaries and selected basic lab results. Stony Brook Medicine believes in empowering and informing our patients, therefore additional data is coming soon
- View and download their Transition of Care document (also known as Continuity of Care document)
Can I communicate privately with my doctors?
The MyHealthelife Patient Portal messaging section allows you to communicate with your provider through secure messages. These messages are sent through a secure medium, ensuring HIPAA compliance and protection of sensitive information from undesired parties.
Will my parents have access to my information?
Proxy access to portal accounts for patients ages 13 to 17 is not available. Allowing for patient privacy once a patient reaches adolescence is critical for ensuring that they feel comfortable utilizing healthcare services.
According to the American Academy for Family Physicians, “Concerns about confidentiality may create barriers to open communication between patient and physician and may thus discourage adolescents from seeking necessary medical care and counseling.”
What if I forget my username or password, or have other technical questions?
For technical support with MyHealthelife, patients should call (877) 621-8014. Cerner Technical Support can help patients with resetting passwords, finding where their data is located in the portal, resending the invite if an email address was previously given, renewing an invite if it expired, expiring invites (if three invites were sent for the same account), and more.