Patients experiencing trouble accessing or navigating their portal should reach out to the portal’s technical support line at 877-621-8014. Portal end users can utilize the links below if they are having problems navigating through troubleshooting techniques and suggestions.
If technical support suggested checking if your browser is up to date and you need guidance on how to complete those steps, see the links below. The most commonly used browsers are Chrome, Edge and Firefox. Below are the browsers’ guidelines for ensuring your browser is up to date:
- Updating Chrome:
https://support.google.com/chrome/answer/95414?hl=en&co=GENIE.Platform%3DDesktop&oco=1
- Updating FireFox:
https://support.mozilla.org/en-US/kb/update-firefox-latest-release
- Updating Edge:
Updates Automatically with Windows
If technical support suggested you clear your Cookies/Caches to work through your troubleshooting and you need guidance on how to complete those steps, see the link below:
- Clearing Cache in all browsers:
https://helpcenter.trendmicro.com/en-us/article/tmka-20816#:~:text=Open%20Google%20Chrome.,and%20then%20click%20Clear%20data